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Sample Interview Questions for Retail Manager Jobs

July 2, 2012 | Retail Recruitment Tips

Sample Interview Questions for Retail Manager Jobs

The sample questions below will give you some indication of the types of questions that may arise in an interview situation and will help you to be fully prepared and stand out from the other interviewees:How long have you worked as a retail manager?

How many employees reported directly to you in your management job?

Describe the exact responsibilities and activities over which you had oversight for these employees.

What makes you suitable for this retail job?

Focus on specific experience and training in your career history.

What transferable skills have you gained in your previous jobs?

Look at the job opportunity tasks such as buying merchandise, customer care and highlight your experience in performing these.

What qualities do you consider most important in this retail job?

Generally good communication skills, flexibility, a strong customer service orientation and a high energy level are key to success in a retail position.

What interests you about selling to customers?

Try to be specific in your interview answer to these type of retail job interview questions and avoid generalisations.

How do you go about familiarizing yourself with the products you sell?
Why are you interested in a position at this company?

The company will expect you to have done your homework so ensure that you know the main competitors and be aware of current industry trends

Behavioural questions in job interviews for a retail manager job may include:

  • Describe a time when you had to handle a difficult customer
  • Give me an example of when you went the extra mile for a customer
  • Tell me about an improvement that you made to the customer service process
  • Describe a situation in which you had to remain calm under great provocation from a customer
  • How have you dealt with angry customers previously?
  • Tell me about a time you received positive feedback from a customer
  • As a manager one of your jobs is to provide direction and leadership – describe how you have accomplished this in the past

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