Retail Employment : Behavioural Competency Examples

Behavioural Competency Examples for Retail Jobs:

Leadership Potential in Retail Employment

• Inspires and motivates others,
• Delegates effectively,
• Generates loyalty and commitment,
• Develops others,
• Encourages contribution and empowerment,
• Adapts style to suit different individuals;
• Demonstrates good communication skills;
• Provides structure while allowing for individual initiative
• Behaves assertively but not aggressively
• Seems confident

Results Focus in Retail Employment

• Actively influences events to achieve goals,
• Maintains high levels of activity and produces high level of output,
• Thrives on and acts at pace;
• Sets achievable but realistic targets;
• Directs activities to timely completion;
• Appears to thrive under pressure

Profit Delivery in a Retail Environment

• Spots opportunities that will increase sales or profits;
• Selects and exploits those opportunities,
• Focuses on what adds value

Problem Solving and Decision Making

• Attempts to simplify and/or improve procedures and techniques,
• Thinks before acting but doesn’t procrastinate
• Initiates new ideas,
• Looks for new solutions to old problems;
• Interprets information available effectively and uses it to make informed decisions,
• Identifies patterns and trends;
• Evaluates alternatives,
• Thinks laterally and creatively in problem solving;
• Considers external and internal influences

Strategic thinking and awareness

• Takes a long term view, rather than short term;
• Is aware of external influences;
• Identifies trends that will impact on the business;
• Thinks big picture as well as detail;
• Helicopter management style

Managing Change/Adaptability

• Flexible in approaches;
• Positively embraces change;
• Can see group perspective as well as own personal one;
• Tolerates ambiguity; shifts priorities, changes style and responds with new approaches as needed
• Doesn’t get upset when things don’t go the preferred way
• Can fill a variety of roles: leader, follower etc.

Planning, Organizing & Controlling

• Manages time effectively;
• Anticipates situations rather than simply reacting;
• Effectively uses resources available;
• Plans for long term activity

Interpersonal Relations in Retail Employment

• Good communication skills;
• Good listening skills,
• Explains and clarifies
• Gives others an opportunity to participate
• Friendly and approachable
• Responds to others whilst driving others to achieve;
• Demonstrates a consultative working style;
• Develops productive working relationships

Team Orientation

• Ability to work well in a team to plan and implement mutual goals
• Ability to exchange ideas and reach consensus
• Ability to delegate and share team workload
• Consult with the team on specialist information

Market & Customer Focus

• Focuses on customer needs at all times,
• Awareness of external environment e.g. competitors trends etc;
• Knowledge of the industry;
• Passion for the industry

Confidentiality & Integrity

• The ability to deal with confidential information and sensitive issues
• The ability to maintain integrity at all times
• Managing Cultural Diversity
• The ability to relate to diverse cultural groups on an ongoing basis
• Be open-minded and approachable to allow for better understanding of cultural needs and uniqueness.

Stress Tolerance

• Able to cope with sensitive interpersonal situations
• Able to handle difficult individuals, groups and situations
• Able to withstand pressure on an ongoing basis
• Able to deal with difficult situations without losing performance
• The ability to handle conflict

Attention to Detail

• Able to perform with high levels of speed and accuracy

Tenacity

• Able to persist their attempt to achieve an objective even in the face of negativity

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Tags: Retail Employment, retail employment agencies, Retail employment agency